Last Updated: 21 October 2026
Welcome to MELTSS.
These Terms of Service ("Terms") govern your access to and use of the MELTSS website, products, services, subscriptions and related features.
Throughout these Terms, "MELTSS", "we", "us" and "our" refer to the business operating the MELTSS online store. "You", "your" and "customer" refer to individuals accessing our website or purchasing our products.
By accessing our website or placing an order, you agree to these Terms, subject to any rights available under applicable Australian law.
Please read these Terms carefully before purchasing.
1. General Conditions
MELTSS operates an online wellness store offering oral strip supplements and related products.
By accessing or purchasing from our website, you agree to:
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Provide accurate and complete information when placing orders.
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Use our website only for lawful purposes.
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Refrain from fraudulent, misleading or unauthorised activity.
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Respect our intellectual property and website content.
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Comply with applicable laws and these Terms.
We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unlawful activity, unauthorised payment use or material breaches of these Terms.
Any refusal or cancellation will be handled in accordance with applicable consumer law.
2. Eligibility to Purchase
Customers must be at least 18 years old or have the involvement and permission of a parent or legal guardian to place an order.
By placing an order, you confirm that you are legally capable of entering into the transaction or have the necessary permission.
Customers are responsible for ensuring that products purchased are appropriate for their personal circumstances.
3. Product Information
We aim to provide accurate product descriptions, ingredient information, nutritional details, pricing and images.
However:
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Product packaging may undergo minor changes.
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Colours may vary slightly depending on screen settings.
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Product availability may change.
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Individual experiences may differ.
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Minor presentation differences may occur between batches.
We may update product information and packaging where reasonably necessary.
Any product supplied must still comply with its description, applicable express representations and statutory consumer guarantees.
4. Health and Wellness Disclaimer
MELTSS products are designed to complement everyday wellness routines.
Information provided on our website is general in nature and is not intended to replace personalised medical advice.
Our products are not intended to diagnose, treat, cure or prevent diseases unless specifically authorised and lawfully represented for that purpose.
Customers should:
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Read the product label and directions before use.
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Follow the recommended usage instructions.
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Check ingredients and allergen information.
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Consult an appropriately qualified healthcare professional where necessary.
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Seek professional advice before use during pregnancy, breastfeeding, while taking medication or when managing a medical condition.
Do not exceed the recommended serving unless directed by an appropriately qualified healthcare professional.
Discontinue use and seek appropriate medical advice if an adverse reaction occurs.
Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.
5. Individual Results and Expectations
MELTSS does not guarantee identical outcomes for every customer.
Individual experiences may depend on factors including:
Testimonials and customer reviews describe individual experiences and do not necessarily represent results experienced by every customer.
Customers are not automatically entitled to a voluntary refund because they are dissatisfied with their individual experience.
This does not limit remedies available for misleading representations, breaches of express guarantees or failures to meet statutory consumer guarantees.
6. Pricing and Payments
All prices displayed on our Australian website are in Australian dollars (AUD), unless otherwise stated.
Applicable taxes, shipping charges and other fees will be disclosed before customers complete their purchases.
We reserve the right to:
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Update product prices.
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Introduce or discontinue promotions.
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Correct genuine pricing or listing errors.
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Modify discounts and promotional offers for future transactions.
Prices and promotional terms applicable to an accepted order will not be retrospectively altered without a lawful basis or customer agreement.
Payment must be successfully authorised before an order is processed.
We may use third-party payment processors to securely process transactions.
7. Order Acceptance and Cancellation
Submitting an order constitutes an offer to purchase the selected products.
An automated order acknowledgement does not necessarily constitute acceptance.
An order is accepted when MELTSS issues an order acceptance or dispatch confirmation, or otherwise clearly confirms acceptance.
Before acceptance, we may decline an order for legitimate reasons including:
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Product unavailability.
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Payment authorisation failure.
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Suspected fraudulent activity.
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Genuine pricing errors.
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Delivery restrictions.
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Inaccurate or incomplete order information.
Where payment has been collected for an order we do not accept, we will refund that payment.
Once an order has been accepted, cancellation requests are subject to our applicable cancellation terms and legal obligations.
We may be unable to change or cancel orders once warehouse processing or dispatch has commenced.
Customers should contact meltsoralstips@gmail.com as soon as possible to request an amendment or cancellation.
We do not guarantee that amendments or cancellations can be accommodated after processing has begun.
8. Shipping and Delivery
MELTSS arranges delivery through third-party logistics and shipping providers.
Delivery estimates shown on our website are indicative unless expressly stated to be guaranteed.
Delivery periods may be affected by:
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Courier network disruptions.
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Public holidays.
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Severe weather.
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Incorrect delivery information.
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Operational or fulfilment delays.
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Circumstances outside our reasonable control.
Customers must provide accurate shipping details.
If a customer supplies incorrect information, additional costs resulting from re-delivery or address corrections may be payable, where reasonable and lawful.
Customers should contact us promptly if an order is missing, significantly delayed or delivered incorrectly.
MELTSS will investigate delivery concerns and provide any remedies required by Australian Consumer Law.
We do not exclude responsibility for goods lost or damaged in transit where we remain legally responsible.
9. Refunds and Returns
MELTSS offers a voluntary 30-Day Money-Back Guarantee for eligible unopened and unused products.
To qualify under this voluntary guarantee:
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The request must be submitted within 30 calendar days of confirmed delivery.
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Products must remain unopened and unused.
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Original packaging and tamper-evident seals must remain intact.
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All individual oral strip sachets must remain sealed.
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Products must be in their original saleable condition.
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Proof of purchase must be provided.
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The return must comply with our published Refund & Returns Policy.
Change-of-Mind Purchases
MELTSS does not provide voluntary refunds for:
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Change of mind.
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No longer wanting or needing a product.
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Ordering the wrong product or flavour.
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Personal taste or texture preferences.
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Dissatisfaction with individual wellness results, where the product otherwise complies with applicable guarantees.
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Finding a lower price elsewhere.
Opened Products
For hygiene and product safety reasons, opened, used, partially consumed or unsealed products are not eligible for voluntary returns under our 30-Day Money-Back Guarantee.
These restrictions do not apply where the customer is entitled to a remedy under Australian Consumer Law.
For complete eligibility criteria and return procedures, please refer to our Refund & Returns Policy.
10. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
These rights operate independently of the MELTSS voluntary 30-Day Money-Back Guarantee.
A product being opened, used or purchased more than 30 days earlier does not automatically eliminate statutory consumer rights.
11. Subscription Purchases
MELTSS may offer recurring subscription purchases at discounted prices.
By selecting a subscription, you authorise recurring payments for the products and frequency disclosed at checkout until the subscription is cancelled.
Before a subscription is confirmed, the applicable product price, delivery frequency, recurring charges and cancellation conditions will be disclosed.
Subscription Management
Customers may manage their subscription through the customer subscription portal, where available, or by contacting customer support.
Subscription changes or cancellations must be submitted before the relevant order has entered processing to avoid that order being fulfilled, subject to applicable law and any clearly disclosed cut-off.
Cancellation prevents future subscription renewals once processed. It does not automatically cancel an order already accepted or dispatched.
No additional cancellation fee applies unless a lawful fee was expressly disclosed and agreed to at purchase.
Where a subscription order has already been dispatched, the Refund & Returns Policy applies.
We will not continue charging for future subscription cycles after an effective cancellation.
12. Promotional Offers and Bundles
MELTSS may offer:
Unless otherwise stated, promotional offers cannot be combined.
Discount codes must be used in accordance with their published conditions.
We may limit quantities or decline promotional transactions where reasonably necessary to prevent fraud, misuse or circumvention of clearly disclosed offer limits.
For voluntary returns involving bundles, all associated items and promotional gifts must be returned unopened and unused unless we approve otherwise.
Statutory consumer remedies remain available independently of promotional conditions.
13. Product Availability
All products are subject to availability.
We make reasonable efforts to maintain accurate inventory information.
If an ordered product becomes unavailable, we will contact the customer regarding an appropriate resolution, which may include a refund, a mutually agreed replacement or another lawful option.
We will not substitute a materially different product without the customer's agreement.
14. Customer Accounts
Customers who create an account are responsible for:
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Maintaining the confidentiality of account credentials.
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Providing accurate registration information.
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Taking reasonable steps to prevent unauthorised account access.
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Notifying us promptly of suspected account compromise.
MELTSS may temporarily restrict access where reasonably necessary to protect customers, investigate fraud or maintain platform security.
15. Intellectual Property
All MELTSS-owned intellectual property, including our trademarks, logos, original website copy, product designs, photography and marketing materials, is protected by applicable intellectual property laws.
Unless authorised, customers and third parties must not:
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Reproduce MELTSS branding for commercial purposes.
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Misrepresent themselves as MELTSS.
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Copy substantial protected website content.
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Use our trademarks in a misleading or infringing manner.
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Commercially exploit our original creative materials without permission.
Nothing in these Terms prevents any use permitted under applicable law.
16. Customer Reviews and Submitted Content
Customers may submit reviews, feedback, images or other content through our website.
By submitting content, customers confirm that they have the right to provide it and that it does not unlawfully infringe another person's rights.
Customers grant MELTSS a non-exclusive, royalty-free licence to display, reproduce and use submitted content in connection with our business and marketing, to the extent permitted by law.
We may moderate or remove content that is fraudulent, unlawful, abusive, misleading or infringes third-party rights.
We do not remove genuine negative reviews solely because they are unfavourable to MELTSS.
17. Prohibited Website Use
Customers must not use our website to:
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Engage in fraud or unlawful activity.
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Submit false payment information.
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Attempt unauthorised access to our systems.
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Introduce malicious software.
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Interfere with website security.
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Impersonate another person.
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Infringe intellectual property rights.
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Conduct automated scraping or commercial data extraction without permission where prohibited by law.
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Harass or threaten our staff or other customers.
We may restrict access or take appropriate legal action in response to serious or repeated violations.
18. Third-Party Services
Our website may integrate with Shopify and other third-party technology providers.
These services may include payment processing, subscription management, delivery tracking, analytics and customer support functionality.
Third-party services may have their own terms and privacy policies.
MELTSS is not responsible for independent third-party websites or services outside its control, except to the extent responsibility arises under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, MELTSS excludes liability for losses arising from matters outside its reasonable control where such liability may lawfully be excluded.
We are not liable for a customer's unlawful misuse of products or failure to follow clear and appropriate product instructions, to the extent the relevant loss is attributable to that conduct and liability may lawfully be limited.
Nothing in these Terms excludes or limits:
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Rights under Australian Consumer Law.
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Liability that cannot legally be excluded.
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Remedies for misleading or deceptive conduct.
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Liability for injury or loss where applicable law prohibits exclusion.
Any permitted limitation of liability applies only to the extent allowed by law.
20. Events Beyond Reasonable Control
MELTSS is not responsible for a failure or delay in performing obligations to the extent caused by an event genuinely outside its reasonable control, where the law permits such relief.
Such events may include natural disasters, widespread transport disruptions, government restrictions and major infrastructure failures.
We will take reasonable steps to minimise disruption and communicate material delays to affected customers.
Where performance cannot be completed, customers retain any rights to cancellation, refunds or other remedies available under applicable law.
21. Privacy and Personal Information
MELTSS collects and handles personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
Information may be used to process orders, deliver products, manage subscriptions and provide customer support.
Marketing emails and SMS communications will only be sent where consent or another lawful basis exists.
Customers may withdraw marketing consent using the unsubscribe method provided or by contacting customer support.
For more information, please refer to our Privacy Policy.
22. Website Availability and Accuracy
We make reasonable efforts to maintain the availability and accuracy of our website.
However, the website may occasionally experience maintenance, service interruptions or technical issues.
We do not guarantee uninterrupted availability of all website features.
We reserve the right to correct website errors and update information in a manner consistent with applicable law and accepted customer orders.
23. Changes to These Terms
We may update these Terms to reflect changes in our operations, products, services or applicable laws.
Updates will be published on our website with a revised date.
Updated Terms will generally apply prospectively.
Changes will not retrospectively remove accrued customer rights or materially alter an existing accepted purchase or subscription without an appropriate legal basis or customer agreement.
Where required, we will provide notice or obtain consent before material changes take effect.
24. Governing Law
These Terms are governed by the applicable laws of Australia and the Australian state or territory in which the MELTSS operating business is legally established.
Any dispute will be handled in accordance with applicable Australian law.
Nothing in this clause prevents a customer from exercising mandatory legal rights or accessing a court or tribunal with jurisdiction under applicable law.
25. Dispute Resolution
If a customer experiences a problem with a product, order or service, we encourage them to contact our customer support team first.
Please provide:
We aim to investigate complaints promptly and work towards a fair resolution.
This process does not prevent customers from contacting consumer protection authorities or exercising statutory rights.
26. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be ineffective to the extent of the invalidity.
The remaining provisions will continue to apply to the extent legally permissible.
27. Entire Agreement
These Terms, together with our applicable Refund & Returns Policy, Privacy Policy, Shipping Policy and any specific terms disclosed for a purchase or promotion, form the terms governing use of our website and purchases from MELTSS.
Where terms are inconsistent, mandatory legal requirements prevail.
No provision overrides Australian Consumer Law or other applicable non-excludable rights.
28. Contact Information
For questions relating to these Terms of Service, orders, payments, subscriptions or customer concerns, contact:
MELTSS
Customer Support
Email: meltsoralstips@gmail.com
Country: Australia
We aim to provide clear information, responsible customer service and a reliable shopping experience.
MELTSS — Small Strip. Big Possibilities.
