Shipping policy

Last Updated: 21 October 2026

At MELTSS, we are committed to delivering your wellness essentials safely and efficiently.

We partner with Australia Post to provide reliable shipping and tracking services throughout Australia.

Please review our Shipping & Delivery Policy before placing an order.

1. Shipping Destinations

MELTSS currently offers shipping to eligible addresses throughout Australia.

Orders are delivered through Australia Post, subject to postal service availability and delivery restrictions.

We reserve the right to decline delivery to addresses that cannot reasonably be serviced, with any payments for unfulfilled orders refunded in accordance with applicable law.

2. Order Processing

Orders are processed during normal business operating days, excluding weekends and public holidays.

We aim to process orders within 1–3 business days, subject to stock availability and operational requirements.

Processing times may be longer during product launches, promotional periods, public holidays or periods of unusually high demand.

Order processing times are separate from shipping transit times.

Once an order has been dispatched, customers will receive shipping confirmation and tracking information where available.

3. Delivery Timeframes

Estimated delivery times vary depending on the destination, Australia Post network conditions and selected shipping service.

Delivery estimates displayed at checkout or in shipping notifications are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.

Unexpected delays may occur due to weather, transport disruptions, public holidays, remote delivery locations or other circumstances outside our reasonable control.

MELTSS is not responsible for delays caused solely by events outside our reasonable control to the extent permitted by law.

However, customers retain their rights under Australian Consumer Law, including where an order is not supplied within an agreed or reasonable timeframe.

4. Shipping Fees

Applicable shipping charges will be displayed at checkout before payment is completed.

Shipping costs may vary depending on:

Delivery location.
Selected shipping service.
Promotional offers.
Order value.
Applicable shipping discounts.

Any free-shipping promotion will be subject to the conditions displayed at checkout.

5. Australia Post Delivery

Once an order has been dispatched, Australia Post manages the physical transportation and delivery of the parcel.

Australia Post is responsible for its own postal operations, delivery scans, routing and carrier handling.

MELTSS does not directly control Australia Post's delivery schedules, transport conditions or delivery personnel.

We are not responsible for the independent acts or omissions of Australia Post where liability can lawfully be excluded.

This does not exclude our obligations as the selling retailer under Australian Consumer Law.

6. Damaged Parcels During Transit

We take reasonable care when preparing and packaging orders for dispatch.

If a parcel arrives damaged, customers should notify MELTSS as soon as reasonably possible.

For faster assessment, we recommend reporting visible shipping damage within 48 hours of delivery.

Please provide:

Your order number.
Clear photographs of the external packaging.
Photographs of any damaged products.
A brief description of the damage.
Any other reasonably available evidence relevant to the issue.

Customers should retain the original packaging and affected items where safe and practical until the matter has been assessed.

Damage Responsibility

MELTSS does not provide additional voluntary compensation for cosmetic damage to external shipping packaging where the purchased products remain intact, safe, usable and compliant with applicable consumer guarantees.

We do not accept liability for damage occurring after successful delivery where the damage is caused by a customer's handling, improper storage or other circumstances beyond our responsibility, to the extent permitted by law.

Damage occurring during Australia Post transit may be referred to Australia Post for investigation.

Where goods arrive damaged and fail to meet a consumer guarantee, MELTSS will provide any remedy required by Australian Consumer Law.

The recommended 48-hour reporting period does not limit or remove statutory consumer rights.

7. Lost or Missing Parcels

If an order has not arrived within the estimated delivery period, customers should first review their Australia Post tracking information.

If tracking does not resolve the issue, please contact MELTSS at meltsoralstips@gmail.com.

We may:

Review shipment records and tracking events.
Contact Australia Post.
Request a delivery investigation.
Confirm the delivery address.
Request reasonable additional information.

Parcels Marked as Delivered

Where Australia Post records a parcel as delivered, this information may be considered evidence of delivery.

Customers should check whether the parcel has been left in a designated safe place, received by another authorised person or delivered to a collection point.

A delivery scan alone does not automatically determine the outcome of a missing-parcel claim.

MELTSS may investigate claims and is not required to provide automatic replacement orders solely on the basis of an unverified report.

Any replacement or refund will be determined based on the circumstances and applicable legal obligations.

8. Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate delivery details at checkout.

Please ensure that the following information is correct:

Full recipient name.
Street address and unit number.
Suburb, state and postcode.
Relevant delivery instructions.
Contact details.

MELTSS cannot guarantee that shipping details can be changed once an order has entered processing or been dispatched.

Where an incorrect or incomplete address supplied by the customer causes a parcel to be delayed, returned or misdelivered, the customer may be responsible for reasonable additional postage or re-delivery costs, where permitted by law.

MELTSS does not provide voluntary refunds for delivery failures caused solely by incorrect information supplied by the customer.

This provision does not exclude remedies that cannot lawfully be excluded.

9. Authority to Leave and Safe-Drop Deliveries

Where Australia Post offers an Authority to Leave or Safe Drop service, parcels may be left at a designated location in accordance with the applicable delivery instructions and postal service conditions.

Customers should choose a suitable and secure delivery address.

Where a parcel has been correctly delivered in accordance with a customer's authorised instructions, MELTSS is not responsible for subsequent theft, loss or damage occurring after delivery, to the extent permitted by law.

Customers who are concerned about unattended deliveries should consider available Australia Post collection or secure delivery options.

Nothing in this section limits remedies where delivery was not properly completed or applicable consumer guarantees were not met.

10. Returned-to-Sender Parcels

Parcels may be returned to MELTSS if:

The delivery address is incorrect or incomplete.
The parcel remains uncollected.
Delivery is refused.
Australia Post cannot complete delivery.
The recipient is unavailable and collection requirements are not met.

Where the return is caused by customer-provided information or conduct, reasonable re-delivery charges may apply.

If a customer chooses not to accept re-delivery, any refund entitlement will be assessed in accordance with our Refund & Returns Policy and applicable law.

11. Order Changes and Cancellations

Customers should carefully review their order and delivery information before completing checkout.

If you need to request a change or cancellation, contact meltsoralstips@gmail.com promptly.

Once an order has entered fulfilment or has been dispatched, we may be unable to change its contents, destination or delivery arrangements.

Change-of-mind cancellation requests are subject to our applicable Terms of Service and Refund & Returns Policy.

Statutory cancellation and refund rights remain unaffected.

12. Shipping Investigations and Claims

Where an order is reported missing or damaged, MELTSS may undertake a reasonable investigation before determining the appropriate resolution.

This may include working with Australia Post and reviewing available shipping records, delivery confirmation and supporting evidence.

Customers may be asked to cooperate with reasonable investigation requirements.

We reserve the right to decline fraudulent claims or voluntary compensation requests that are unsupported by the available evidence.

However, MELTSS will not withhold remedies required under Australian Consumer Law solely because a carrier investigation remains unresolved.

13. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a refund, replacement or other remedy where goods are not delivered, arrive damaged or fail to meet an applicable consumer guarantee.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies statutory rights or remedies.

Any limitation of responsibility under this policy applies only to the extent legally permitted.