Privacy policy

Last Updated: 21 October 2026

At MELTSS, we respect your privacy and are committed to protecting your personal information. We understand the importance of maintaining your trust and handling your information responsibly, securely and transparently.

This Privacy Policy explains how MELTSS ("we", "us" or "our") collects, uses, stores, shares and protects personal information when you visit our website, purchase our products, subscribe to our services or otherwise interact with our business.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website, you acknowledge that your personal information will be handled as described in this policy, subject to your rights and applicable laws.

1. Information We Collect

We may collect personal information reasonably necessary to operate our business, process orders, provide customer support and improve our services.

This may include:

Personal and Contact Information

Full name
Email address
Phone number
Billing and shipping addresses
Customer account details

Order and Transaction Information

Products purchased
Order history and transaction details
Payment confirmations
Subscription preferences
Delivery and tracking information
Refund and return requests

Website and Technical Information

IP address
Browser type and device information
Website usage and navigation activity
Cookies and similar tracking technologies
Referral sources
Shopping cart activity and preferences

Customer Communications

Customer support enquiries
Product feedback and reviews
Survey responses
Emails and other communications with our business

We do not intentionally collect sensitive personal information unless reasonably necessary and permitted by law.

Please avoid providing unnecessary medical records or sensitive health information when contacting customer support.

2. How We Collect Information

We may collect personal information when you:

Visit or browse our website.
Place an order or create an account.
Subscribe to MELTSS products.
Join our mailing list or promotional campaigns.
Contact our customer support team.
Submit reviews, surveys or feedback.
Interact with our advertising or social media channels.
Participate in giveaways or other promotions.

We may also collect information automatically through cookies, analytics services and website technologies, or receive relevant information from payment, fulfilment and other service providers.

Where reasonably practicable, customers may make general enquiries without identifying themselves. However, certain information is required to process and deliver purchases.

3. How We Use Your Information

MELTSS may use personal information for the following purposes:

Processing, confirming and fulfilling orders.
Arranging shipping and delivery.
Managing customer accounts and subscriptions.
Processing eligible refunds, returns and exchanges.
Responding to customer enquiries and complaints.
Providing order confirmations and delivery updates.
Maintaining and improving website functionality.
Understanding shopping preferences and customer behaviour.
Personalising product recommendations and website experiences.
Conducting marketing and advertising where permitted by law.
Detecting and preventing fraud, misuse and unauthorised transactions.
Maintaining business, financial and transaction records.
Complying with legal, regulatory and taxation obligations.

We only use or disclose personal information for purposes permitted under applicable law.

4. Payments and Transaction Security

Payments made through our website are processed using authorised third-party payment service providers.

These may include Shopify Payments, credit card providers and other payment methods made available at checkout.

Payment providers process payment information in accordance with their own privacy and security practices.

MELTSS does not ordinarily receive or store customers' complete payment card numbers or card security codes.

We may retain payment-related information such as transaction references, payment status and purchase history for accounting, customer service, fraud prevention and legal compliance.

5. Shopify and Third-Party Service Providers

Our online store operates using Shopify's e-commerce platform.

To operate our website and fulfil customer orders, we may disclose necessary personal information to trusted service providers, including:

Shopify and website hosting providers.
Payment processors and fraud prevention services.
Warehousing, fulfilment and logistics partners.
Courier and postal delivery companies.
Subscription management providers.
Email and SMS communication platforms.
Website analytics providers.
Advertising and marketing platforms.
Customer service and business software providers.
Professional advisers where reasonably necessary.

These providers receive information relevant to the services they perform.

We take reasonable steps, as appropriate, to select service providers that maintain suitable privacy and security protections.

We do not sell customer contact lists to unrelated third parties for their independent direct marketing.

Certain advertising and analytics disclosures may nevertheless be considered data sharing or targeted advertising under applicable privacy laws, as explained below.

6. Marketing Communications

With your consent or where otherwise permitted by law, MELTSS may send promotional communications, including:

New product announcements.
Special offers and discounts.
Exclusive subscriber promotions.
Product recommendations.
Wellness-related content.
Restock notifications and promotional updates.

You can unsubscribe from marketing emails through the unsubscribe link provided in our messages or by contacting us at meltsoralstips@gmail.com.

SMS marketing messages, where used, will provide an appropriate opt-out method.

We will process marketing opt-out requests within the timeframe required by applicable law.

Unsubscribing from promotional communications will not prevent essential transactional messages such as order confirmations, delivery notifications and important account updates.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to enhance your shopping experience and support business operations.

These technologies may help us:

Remember shopping cart contents.
Maintain website functionality.
Recognise returning visitors.
Analyse website traffic and performance.
Understand customer interactions.
Measure marketing campaign effectiveness.
Present more relevant advertising.

Depending on the services enabled, technologies may include Shopify analytics, Google Analytics, Meta Pixel or similar services.

You may be able to control cookies through your browser or any privacy preference tools made available on our website.

Disabling certain cookies may affect the functionality of some website features.

Where consent is required for non-essential tracking, we will seek and respect that consent in accordance with applicable law.

8. Advertising and Personalisation

MELTSS may use advertising services to promote products and reach customers who may be interested in our offerings.

These services may use information about interactions with our website to measure advertisements, build audiences and provide personalised advertising, subject to applicable law and privacy choices.

Advertising partners may include Meta, Google and other platforms we use.

We do not provide advertising partners with payment card security codes or intentionally disclose sensitive medical information for targeted advertising.

Customers may be able to manage personalised advertising through the privacy settings of the relevant advertising platforms or privacy tools available on our website.

9. Shipping and Order Fulfilment

To deliver your purchases, we may share necessary information with shipping providers, warehouse operators and fulfilment partners.

This information may include:

Recipient name.
Delivery address.
Contact details.
Order contents and quantities.
Delivery instructions and tracking details.

This information is used for dispatching products, providing delivery updates, resolving shipment issues and managing returns.

Delivery providers may handle personal information under their own applicable privacy policies.

10. Subscription Services

If you purchase products through a MELTSS subscription, we may collect and use information necessary to manage recurring orders.

This may include subscription selections, billing schedules, order history, delivery details and payment authorisations managed through our payment providers.

We may share relevant details with authorised subscription software providers to administer recurring purchases.

Customers may manage or cancel subscriptions according to the subscription terms presented at purchase.

Cancellation of a subscription does not automatically require deletion of transaction records that we must retain for legitimate business or legal purposes.

11. Information Storage and Security

We take reasonable administrative, technical and organisational steps to protect personal information from:

Unauthorised access.
Misuse and interference.
Loss or theft.
Unauthorised modification.
Unauthorised disclosure.

These steps may include access controls, secure service providers and appropriate security measures.

Despite reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security, but we will comply with applicable legal obligations relating to the protection of personal information and eligible data breaches.

12. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes or as required or permitted by law.

Retention purposes may include:

Maintaining transaction and financial records.
Fulfilling orders and subscriptions.
Responding to disputes and customer enquiries.
Managing refunds and warranty obligations.
Preventing fraud.
Meeting taxation and regulatory requirements.

When personal information is no longer required for a permitted purpose, we will take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.

13. Overseas Processing and Disclosure

Some of our technology providers, payment processors, advertising platforms and other service providers may process, store or access personal information outside Australia.

This may include processing in countries where those providers or their subcontractors operate.

Where the Australian Privacy Principles apply, we will take reasonable steps required by law in relation to the disclosure of personal information to overseas recipients.

We will identify relevant overseas recipient countries in this policy where practicable.

Overseas processing may be subject to different privacy and data protection laws.

14. Accessing, Correcting or Deleting Your Information

You may contact us to request:

Access to personal information we hold about you.
Correction of inaccurate or outdated information.
Deletion or de-identification of information where available under applicable law.
Withdrawal of marketing consent.
Information about our personal information handling practices.

Requests can be submitted to meltsoralstips@gmail.com.

We may ask you to verify your identity before disclosing or changing information to protect against unauthorised access.

We will respond within a reasonable period and explain any lawful grounds for refusing a request.

Certain information may need to be retained to comply with legal obligations, maintain accurate transaction records or resolve disputes.

15. Children's Privacy

Our website and products are not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If a parent or guardian believes a child has provided personal information inappropriately, they may contact us to request that we review and, where appropriate, delete the information.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices, content or security of websites operated independently by third parties.

We encourage customers to review the privacy policies of external websites before providing personal information.

17. Privacy Complaints

If you believe MELTSS has mishandled your personal information or breached an applicable privacy obligation, please contact us at:

Email: meltsoralstips@gmail.com

Please include a description of your concern and sufficient details to help us investigate.

We will review the complaint, investigate where appropriate and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC), where the Privacy Act applies.

Website: www.oaic.gov.au